San Benito County Public Authority
What is the Public Authority and what do we do?
The Public Authority assists in administering the In-Home Supportive Services (IHSS) program, ensuring smooth operations and compliance with regulations and guidelines, managing the enrollment process, facilitating provider orientation, and conducting background screenings for all IHSS providers. The Public Authority also manages and maintains a Registry of screened, qualified and suitable caregivers (providers) and provides referral lists of available caregivers to IHSS recipients (consumers). The Public Authority acts as the employer of record for IHSS providers for purposes of collective bargaining, negotiating wages and benefits with unions representing providers. We provide training and educational resources for both consumers and providers, helping them understand the program and their roles. We offer support and advocacy services to both consumers and providers, addressing issues and concerns that may arise. The Public Authority assists consumers in their role of supervising caregivers (providers) and help with communication issues between the consumer and provider.
IHSS Provider Online Enrollment and In-Person Appointment
Using your home computer, smartphone, or tablet, you can complete all the required enrollment forms, watch the required orientation videos, and schedule your in-person appointment to provide your ID and Social Security cards to be uploaded into the computer system.
Join the Public Authority Registry
The Public Authority manages and maintains a Registry of screened, qualified and suitable caregivers (providers) and assists the IHSS recipients (consumers) with a referral list of available caregivers that meet their services needs so the recipient can remain safely in their home.
In-Home Supportive Services (IHSS)
The In-Home Supportive Services (IHSS) program arranges for and helps pay for services to enable elderly, blind or disabled persons to live safely and independently in their own homes.
Need a Registry Care Provider?
Are you an eligible IHSS Recipient or an Authorized Representative who needs a Care Provider? Click here to find out how to request a referral list.
Resources
Links to various agencies and services that may be of assistance to the residents of San Benito County.
User Registry Agreement
Please click to view the User Registry Agreement for Consumers and Providers who are or are becoming part of our Public Authority Registry. (English) (Spanish)
Before you begin. If you are seeking employment and currently do not have a recipient, you first need to complete a Registry Application and pass a Reference Check.
Click here for Application. (English Registry) (Spanish Registry).
Before you begin you must be 18 or older (see Step 2 for more information.)
- Create your unique user profile & complete your online orientation through the Provider Enrollment Application. This includes watching the mandatory orientation videos.
- Complete and sign the required enrollment documents.
- Schedule and attend at your convenience, an In-Person Appointment at our Hollister Campus.
- Present a valid, unexpired Government issued ID & Social Security Card
- Receive an application for a Department of Justice (DOJ) Criminal Background Check (Live Scan form), and additional informational notices
- You can print this form through the online enrollment process and complete your Live Scan before your in-person orientation appointment. If you don’t have access to a printer, the Live Scan form will be provided to you during orientation see Step 3.
- Attend presentation with SEIU 2015 California’s Long-Term Caregivers
IMPORTANT!
- Names on ID & Social Security Card must match exactly. If you cannot provide current ID & Social Security Card, or names do not match, your appointment will be rescheduled.
- Care Providers who are under the age of 18 must have their legal guardian present at their In-Person Appointments and will need to submit a work permit signed by their school before they can become hired.
- Present a valid, unexpired Government issued ID & Social Security Card
- Receive an application for a Department of Justice (DOJ) Criminal Background Check (Live Scan form), and additional informational notices
- You can print this form through the online enrollment process and complete your Live Scan before your in-person orientation appointment. If you don’t have access to a printer, the Live Scan form will be provided to you during orientation see Step 3.
- Attend presentation with SEIU 2015 California’s Long-Term Caregivers
- To be able to complete and submit timesheets, you must be registered on either the ESP or TTS, Electronic Services Portal (ESP) at etimesheets.ihss.ca.gov.
- To register for the Telephone Timesheet System (TTS) call (833) 342-5388.
- Once you are hired by an IHSS Recipient, you will be linked to the IHSS Recipient’s case & you will receive via United States Postal Services:
- SOC 2271–In Home Supportive Services (IHSS) Program Provider Notification of Recipient Authorized Hours and Services and Maximum Weekly Hours.
- To be able to complete timesheets and receive payment for your services, you must be registered in either the Electronic Services Portal (ESP) or Telephone Timesheet System (TTS) see Step 4.
- PUB 104 (Individual Provider Benefits & Services Information)
- SOC 829 (IHSS Provider Direct Deposit Form)
- SOC 2271 (IHSS Provider Notification of Recipient Authorized Hours & Services & Maximum Weekly Hours)
- SOC 2298 (IHSS Live-In Self-Certification Form for Federal & State Tax Wage Exclusion)
- SOC 2302 (IHSS Provider Paid Sick Leave Request Form)
- SOC 2327 (IHSS Provider’s Right to File a Sexual Harassment Complaint)
More Information Regarding Tier 1 & Tier 2 Exclusionary Crimes:
Under state law, if you have been convicted of or incarcerated following a conviction for certain exclusionary crimes within the past 10 years, you are not eligible to be enrolled as a provider or to receive payment from the IHSS program for providing supportive services except as specified. There are two categories of exclusionary crimes.
CDSS-Tier-1-Crimes.pdf(PDF, 128KB)
CDSS-Tier-1-Crimes-Spanish.pdf(PDF, 110KB)
CDSS-Tier-2-Crimes.pdf(PDF, 197KB)
CDSS-Tier-2-Crimes-Spanish.pdf(PDF, 154KB)
Below are some frequently asked questions.
Everyone applying to be an IHSS provider must have a background check using the form available online or at your in-person orientation appointment. For additional locations visit the State Attorney General website click here for live scan locations.
An IHSS provider only needs to enroll one time to be allowed to be paid by the IHSS program. It does not matter how many IHSS consumers you work for.
If you need assistance, you can watch training videos on your ESP portal under the Resources Tab, also you can call the Help Desk at 1-866-376-7066. If you need additional help, ask a family member, friend or neighbor to help.
If you need to contact IHSS, please visit the IHSS website.
If you are interested to work for additional IHSS Recipients, you may work up to 66 hours per work week, please contact the Public Authority at (831) 634-0784.
